Washington Mutual home loan customers are “serviced” by Chase. In late September 2008, the FDIC sold Washington Mutual’s assets, secured debt obligations and deposits to JPMorgan Chase & Co. Home loans which originated with Washington Mutual and are in default end up with Chase Home Finance in California; it is possible (unverified) that all Washington Mutual originated loans are handled in California by Chase Home Finance. Following is a list of key Washington Mutual Chase contacts with phone numbers and/or web addresses when available:
Chase Home Finance (generic): (800) 848-9380 [This number handles home loans (in default) originated by Washington Mutual]
Chase Home Finance (Direct fax): (904) 462-1926
Chase Loss Mitigation: (866) 316-9218
Chase Loss Mitigation Alternate Numbers: (866) 349-3540; (800) 446-8939
Chase Customer Service (generic): (866) 550-5705
Chase general fax (generic): (866) 282-5682
You cannot do it alone. Get a HUD-approved counselor to negotiate on your behalf. They are FREE. Go to Springboard (800) 431-8456 for Nonprofit Consumer Credit Management or visit: www.credit.org
Click on http://www.credit.org/housing/loan-modification-program and get started. Chase says they want to help but they are giving lip service only to the American people. Your tax dollars have paid for HUD-approved counseling, use it!
Why use a counselor? Because when you fill out the forms, Chase is running your numbers up against a “black box” formula only they know. Your counselor can at least tell you when your numbers are way out of line and exceed national averages. You need to use every tool in your arsenal to fight the Chase machine and get a loan modification.
You will need to submit a third-party authorization form to allow a counselor to speak on your behalf with Chase. Request the form from both Chase and see if your own HUD-approved counselor has a form. Submit both immediately so Chase can’t stall.
HAMP & $729,750…this is the dollar cap on loan balances which can be modified by HAMP, but the number is misleading. A dollar cap is assigned to each county in the nation. For example, in Cape May County, NJ, the HAMP cap is $487,500. Because my loan balance is greater than $487,500, (and also happens to be greater than $729, 750) I do not qualify for a HAMP modification. I qualify only for a CHAMP (Chase in-house program) modification. Save time and aggravation and learn your county HAMP cap to determine if you even qualify for a HAMP modification!
Chase Homeowner’s Information Packet: https://www.chase.com/ccpmweb/chf/document/Borrowers_Assistance_Form_Chase_Fill_2009.pdf
Chase Home Ownership Centers (allegedly they will help you submit & follow-up on modification paperwork): https://www.chase.com/chf/mortgage/hrm_centers
Filed under: Chase, Home Loan Modification, JP Morgan Chase, Washington Mutual | Tagged: Chase contact information, Chase Home Finance, Chase Home Lending, Chase Home Ownership Center, Chase loan modification, Chase Loss Mitigation, jp morgan chase loan modifications, loan modification answers, loan workout, WaMu, Washington Mutual | 1 Comment »