April 28, 1:23 pm: Called the Chase Home Finance (800) 848-9380 number Natalia Carrillo had provided to tell her I’d faxed the information. After listening to a summary of my account I waited and pressed 3 for an operator. There was no way to enter Natalia’s extension. Carol answered and I asked how I might reach Natalia at extension 382-3158; she said she would transfer me but came immediately back on and said Natalia was not available. I asked if I could leave a voice mail and was told “they don’t have voice mail over there”. Why had Natalia given me her extension if she did not have voice mail?
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