Chasing answers from the Chase Home Ownership Center

April 20, 2010, 8:10 am: I called the Chase Home Ownership Center in Media, PA (610) 892-6620 and got the same recording I’d heard on December 14, 2009: their hours were Monday – Thursday 10 -7; Friday 9-6 and Saturday 9-1. I checked the website to learn more about the Chase Homeownership Centers; I had to be in Glen Mills, PA the next day, which I thought was pretty near Media, PA; maybe I could schedule an appointment.

Chase had opened 49 Home Ownership Centers – promising. Per the web site Opening Chase Homeownership Centers across the country reflects our commitment to helping families stay in their homes whenever possible. Now, struggling customers can visit the centers to meet face to face with loan advisors to talk about their situation.” This was pretty encouraging because I’d been trying for almost fourteen months to meet face to face with a loan advisor and work out a solution. I beat myself up for not calling sooner and could hardly wait until 10:00 am.