April 28, 3:06 pm: Called Chase Home Lending Executive Office (888) 310-7995; I wanted to verify Natalia Carrillo was really my new contact and to confirm Olga Danilova was no longer on the case. I spoke with Ashley who said she would check and see who my analyst was; she put me on hold and after about five minutes the phone rang and I got Olga Danilova’s voice mail. I left a message. So, is it Olga Danilova or Natalia Carrillo? Miscommunications cause delays and problems…
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