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Chase Home Lending Vice President calls about letter to David Lowman seeking answers

Posted on June 1, 2010 by Cooler By A Mile

May 12, 2010: 3:30 pm: Deana DeLaura (214) 626-2671 called from the Chase Home Lending Executive Office, allegedly in response to my asking for a response to my April 19, 2010 letter to David Lowman. I asked if she was Shawnte Trowlsdell’s direct supervisor. Ms. DeLaura said she was not but she was a “manager in the division” and had reached out to help. They were in the process of “composing a response to my letter” and wanted to let me know they were working on it. I found this very hard to swallow.

It seemed more than coincidental that my numerous letters to Jamie Dimon at Chase (dating as far back as December 16, 2009) had been unanswered, my letter to Mr. David Lowman was already in-house for almost a month and yet suddenly a supervisor just took it upon herself to reach out, shortly after a Wall Street Journal reporter called Chase looking for answers. I didn’t buy it for one minute. No one had bothered to acknowledge any of my prior letters (I’d learned they were all placed in my “Hardship Letter” file from Natalia Carrillo [Chase Home Finance ]) so why the sudden about-face?

Perhaps it would take the Wall Street Journal to get answers from Chase about my loan modification – that was just plain wrong.

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Filed under: Chase, Home Loan Modification, JP Morgan Chase | Tagged: , , , , , , , | 7 Comments »

WaMu Chase Contact Information

Posted on May 31, 2010 by Cooler By A Mile

Washington Mutual home loan customers are “serviced” by Chase. In late September 2008, the FDIC sold Washington Mutual’s assets, secured debt obligations and deposits to JPMorgan Chase & Co. Home loans which originated with Washington Mutual and are in default end up with Chase Home Finance in California; it is possible (unverified) that all Washington Mutual originated loans are handled in California by Chase Home Finance. Following is a list of key Washington Mutual Chase contacts with phone numbers and/or web addresses when available:

Chase Home Finance (generic): (800) 848-9380 [This number handles home loans (in default) originated by Washington Mutual]

Chase Home Finance (Direct fax): (904) 462-1926

Chase Loss Mitigation: (866) 316-9218

Chase Loss Mitigation Alternate Numbers: (866) 349-3540; (800) 446-8939

Chase Customer Service (generic): (866) 550-5705

Chase general fax (generic): (866) 282-5682

You cannot do it alone. Get a HUD-approved counselor to negotiate on your behalf. They are FREE. Go to Springboard (800) 431-8456 for Nonprofit Consumer Credit Management or visit: www.credit.org

Click on http://www.credit.org/housing/loan-modification-program and get started. Chase says they want to help but they are giving lip service only to the American people. Your tax dollars have paid for HUD-approved counseling, use it!

Why use a counselor? Because when you fill out the forms, Chase is running your numbers up against a “black box” formula only they know. Your counselor can at least tell you when your numbers are way out of line and exceed national averages. You need to use every tool in your arsenal to fight the Chase machine and get a loan modification.

You will need to submit a third-party authorization form to allow a counselor to speak on your behalf with Chase. Request the form from both Chase and see if your own HUD-approved counselor has a form. Submit both immediately so Chase can’t stall.

HAMP & $729,750…this is the dollar cap on loan balances which can be modified by HAMP, but the number is misleading. A dollar cap is assigned to each county in the nation. For example, in Cape May County, NJ, the HAMP cap is $487,500. Because my loan balance is greater than $487,500, (and also happens to be greater than $729, 750) I do not qualify for a HAMP modification. I qualify only for a CHAMP (Chase in-house program) modification. Save time and aggravation and learn your county HAMP cap to determine if you even qualify for a HAMP modification!

Chase Homeowner’s Information Packet: https://www.chase.com/ccpmweb/chf/document/Borrowers_Assistance_Form_Chase_Fill_2009.pdf  

Chase Home Ownership Centers (allegedly they will help you submit & follow-up on modification paperwork): https://www.chase.com/chf/mortgage/hrm_centers

Filed under: Chase, Home Loan Modification, JP Morgan Chase, Washington Mutual | Tagged: , , , , , , , , , , | 2 Comments »