May 10, 2010, 3:08 pm: It had been thirteen business days since confirmed USPS Certified Mail delivery (April 21, 2010) of my letter to Mr. David Lowman regarding his testimony before the House Committee on Financial Services. It was time to place a follow-up call to the Chase headquarters in Manhattan. I dialed (212) 270-6000 and asked to speak with Mr. David Lowman. I was told to stay on the line; after about a minute on hold Marissa from the Chase Home Lending Executive Office picked up and asked for my loan number!
I told Marissa I was calling regarding a letter to Mr. Lowman dated 4/19/10, mailed to New York and with receipt confirmation dated 4/21/10; was she in New York? Marissa said she was not, she was in northern Louisiana. She asked repeatedly for my loan # which I declined to provide. Instead I asked what happened to the calls and mail directed to the New York office. Marissa said she was an “operator” and operators could be located in OH, LA & FL. She went on to say that any correspondence sent to Mr. Lowman would be tracked, filed and retrievable by loan number; with that, I reluctantly provided my loan number. Marissa asked permission to put me on hold while she pulled the file and read the notes. I agreed and reiterated I was seeking a response or at least an acknowledgement of my letter to Mr. David Lowman, Chase Home Lending CEO.
After a few minutes Marissa came back on the line to report that she could see my letter was received and logged into the system under my case, but she did not see any other notations of any kind. I asked what would happen? Had Mr. Lowman ever actually received the letter, and had he read it? Marissa replied that she was “not saying that he doesn’t read it”, she was just reporting what she could see in my file. I asked if I should fax the letter to him, or mail it again.
Marissa said she could verify the letter had been received and that my case had been assigned to Shawnte Trowlsdell. Marissa said she would send an e-mail to Shawnte and ask her to respond. Marissa was very polite and genuinely trying to be helpful. She confirmed my telephone number and told me she would see to it that Shawnte got back to me. I thanked her and we ended the call.
Filed under: Chase, Home Loan Modification, JP Morgan Chase | Tagged: Chase Home Lending, Chase Home Lending Executive Office, Chase loan modification, David Lowman Chase, jp morgan chase loan modifications, loan modification, loan modification answers |