Chase, I need answers and a loan modification!

Posted on May 3, 2010 by Cooler By A Mile

April 19, 2010, 8:40 am: Received an e-mail from Olga Danilova at Chase Home Lending Executive Office:
Hello Ms. Wright, I have not received a response on your account from our loss mitigation area. But from what I can tell your account is still being reviewed. Thank you.

I freaked out; I could see what was going to happen: I’d get one e-mail a week from Olga with no news and in the meantime, Chase would continue the predatory loan practices devised by Washington Mutual and foreclose. I had to get answers. I’d written my congressman, my state senators, even Jamie Dimon at JP Morgan Chase, and a case had been opened with the Comptroller of the Currency. What else could I do?

I searched the internet for answers and stumbled upon the testimony of Mr. David Lowman, Chase Home Lending CEO, before the House Committee on Financial Services April 13, 2010; he said that people seeking answers from Chase should “come to him”. I don’t have a television and I’d not heard this offer on the radio or read it in the newspaper – I can’t believe it’s true, but it is. I saw the testimony myself.

Filed under: Chase, Home Loan Modification, JP Morgan Chase, Washington Mutual | Tagged: , , , , , , , , , | Leave a comment »

Chase, can you hear me now?

Posted on May 3, 2010 by Cooler By A Mile

April 15, 2010, 11:13 am: Called Olga at JP Morgan Chase Home Lending Executive Office; she was not in so I left a voice mail seeking answers and also sent her an e-mail, copying Doris B. at CCCSDV.

April 17, 2010, 12:12 pm: Called Olga at JP Morgan Chase Home Lending Executive Office; she was not in so I left a voice mail seeking answers.

April 18, 2010, 12:20 pm: Called Olga at JP Morgan Chase Home Lending Executive Office; she was not in so I left a voice mail seeking answers.

Filed under: Chase, Home Loan Modification, JP Morgan Chase | Tagged: , , , , , | Leave a comment »

House Committee on Financial Services Chases Answers

Posted on May 3, 2010 by Cooler By A Mile

April 13, 2010: David B. Lowman, CEO Chase Home Lending, speaks before the House Committee on Financial Services and tells people who can’t get answers to come to him. Unaware of this, I decide to share my over thirteen-month saga of chasing a loan modification and launch a blog. I truly do not know what else I can do to get a decision-maker to speak with me about modifying this predatory loan devised by Washington Mutual and perpetuated by Chase. The mortgage servicers seem to have no interest in actually helping people and I don’t know why.

Filed under: Chase, Home Loan Modification, JP Morgan Chase, Washington Mutual | Tagged: , , , , , , , | Leave a comment »

The chase continues for a Wamu/Chase loan modification

Posted on May 2, 2010 by Cooler By A Mile

April 13, 2010, 8:40 am: I sent Olga Danilova an e-mail and copied Doris at CCCSDV, indicating all paperwork was received by Chase, my residency was no longer an issue, an appraisal had been submitted and I needed answers.

April 13, 2010, 9:15 am: Olga called in response to my e-mail. I asked if she was getting the numerous phone messages I’d left; she said she was behind and e-mail was better. Olga agreed to send an escalated e-mail to the underwriting department and see what was happening. She didn’t see any request for additional information. She alluded to a “drive-by” appraisal; I corrected her and said an interior appraisal had been conducted on 4/1/10. She seemed surprised and then said yes, she did see in the file that an interior appraisal had been requested but as of 4/10/10, it had not been received. I said I was very concerned about timing as these delays resulted in repeated requests for updated financial information and it was costly for me to copy and fax stuff again and again. Olga said she would call or e-mail me back with an update.

Filed under: Chase, Home Loan Modification, JP Morgan Chase, Washington Mutual | Tagged: , , , , , , , , | Leave a comment »

JP Morgan Chase email protocol but no answers…

Posted on May 1, 2010 by Cooler By A Mile

April 13, 2010, 8:17 am: I called the Chase Home Lending Executive Office to confirm Olga Danilova really was my contact person; she was and I was dialing the correct number (888) 310-7995 ext. 2260. I got her e-mail address (Olga.x.Danilova@chase.com) and realized the e-mail protocol for JP Morgan Chase was first name, period, initial, period, last name, and if the employee did not have a middle initial the letter “x” was used. This was interesting information to be filed for future use but I needed answers now. Why was Chase perpetuating the predatory lending practices devised by Washington Mutual? Why wouldn’t Chase want to make this right and move on?

Filed under: Chase, Home Loan Modification, JP Morgan Chase, Washington Mutual | Tagged: , , , , , , , | Leave a comment »

« Previous Page