Chase Home Lending Executive Office

I’m guessing that Jamie Dimon, Chairman & CEO JP Morgan Chase, isn’t opening his own mail. He’s probably not reading it either, because after sending him a letter on December 16, 2009, this is what happened:

January 15, 2010: I received a letter dated January 12, 2010 from Chase Home Finance. Jacqueline Ham, a Home Lending Executive Office Analyst in the Home Lending Executive Office, indicated she was “investigating” the issue. The subject line: Initial Response.

The letter:

Dear Ms. Wright:

I am writing in response to your correspondence we received on Monday, December 21, 2009, about a loan modification.

I am investigating your issue, and will work with you to provide you with a complete and accurate response in a timely manner. Chase appreciates your patience in this matter.

Chase’s goal is to provide the highest level of quality service to each of our customers. If you have any questions in the interim, you can reach me at (866) 605-9253, extension 4663, Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time

We appreciate your business and value our relationship with you.


Jacqueline Ham

Home Executive Office Analyst

Home Lending Executive Office

As I scramble to scrape together the soon to be delinquent February mortgage payment, I realize patience may be a virtue at Chase, but it’s a one-way street. I’ll be paying a late fee in exchange for Chase’s patience.

January 15, 2010: Letters remained on my mind. I’d heard back from Senator Lautenberg’s office and submitted forms authorizing the Senator to take action on my behalf. Congressman LoBiondo provided brochures on HUD, HOPE NOW and a one-page printout “Foreclosure Fast Facts”. (Was he trying to tell me something?) I wrote them both along with Senator Robert Menendez and The Philadelphia Inquirer’s Alan J. Heavens, updating them on the situation and asking for additional help.


8 Responses

  1. Hello, my name is Janice Dixon and my loan number with Chase is 00429400042290. I was forced to retire due to medical reasons in April, 2009 and have been trying to get a loan modification since June, 2009.

    I have been trying to get a loan Modification through Chase Home Finance Since June of 2009. I completed two series of Step payments. I was shuffled to numerous personnel in the Chase Co. I have been told to submit and then resubmit documents and forms to chase over and over again. I have submitted forms to Miranda Jones (888-215-2800 Ext. 3228569) I was also required to submit the same forms to Robin Monarch (866-2244916 Ext. 3228692) On 12/2/2010 I found out my file was turned over to Brandon (would not disclose the last name) at 888-215-2800 Ext. 3228512. Today, 12/13/2010 I contacted Brandon to find out why he did not call me as we agreed upon on 12/2/2010 with alternative program options because I informed him that I want to keep my home. Brandon notified me that he has been moved to another department and that my file has been turned over to Michael at extension # 3228595. Brandon transferred me to Michael’s extension. I have been told that I do not meet the Department of Treasury guidlines for a Modification. He informed me that my $4900.00 monthly income does not qualify for a modification and that my only options are Short Sale or Foreclosure. I asked him rather than the bank losing over $200,000. If they can just reduce my loan by $150,000 I would be able to keep my home and the bank would be able to save money as well. Currently, the Appraisal value in this area is $460,000. Michael refused to give me his full name and refused to give me his supervisors name. Michael was blunt and totally unsympathetic to my situation Finally, after I insisted over 3 times for his supervisors name he gave me a name of Elaine but would not give me her extension number. He put me on hold and then came back and informed me that she would give me a call in approximately 30 minutes. She never called me back. It is quite evident that Chase would rather foreclose on my home than to reduce the principal on my upside down loan. It is very difficult for me to understand why only one modification program was afforded to me by Chase when there is approximately 32 different programs for Modification enacted into law by president Obama. Is it true that Chase has received funding to aid in helping people get their modifications done? All I want is to get my modification completed and some help so that I can afford to proudly make my mortgage payments.

    Janice Dixon

    • My ex wife got the marital home over 24,000.00 behind with chase mortgage and got a modification.She was kicked out of two programs because of not following guidelines
      when she got the third.She was a remarried white woman but lied to chase many times about her situation and they bought it!!!!!….

  2. Hello my friends, I’m in the same boat as you. Chase Home Finance is the most dishonest mortgage company there is. I have been shuffled endlessly, told to resubmit countless shit, bla, bla, bla. Ya’ll know the story. I’m getting tired of the bullshit.

    They told me to be late, and now they are trying to foreclose on me. They send countless paperwork in the mail, endless calls from collections, no analysts ever get on your file, etc. All bullshit.

    I would have thought all of you were the BIGGEST LIARS ON THE PLANET until it happened to me. Listen to me: tape record conversations, track stuff by certified mail, and get fax confirmation receipts.

    Then, do like me. I am planning to sue them individually as a plantiff, and then I plan to get onto a class action lawsuit against them for BAD FAITH and attempting to defraud me of my property.

  3. Make sure you file with the Attorney Generals. They have a massive lawsuit directed at the big banks.

    I am sure that they are pursuing settlements against Chase, GMAC, and Bank of America.

    They are getting hundreds of calls a week from consumers in Texas dealing with the big banks. I really think the tide is turning. It should be. This is dishonest and should not happen in America.

  4. Make sure you file complaints with government agencies.

    Look at Chase’s rating at BBB:

    Not shocking at all …


  6. @ CH no but if your loan was ever sold to a different investor or bank you could look at your assignment of mortgage and you may have a case that may allow you to settle with the bank claiming to be the owners of the mortgage. email me if need more info this is called quite title not all attorneys are experienced in this so be very carefull who you have representing your interest. they may mean well by charging you but they may npt be experienced. good luck. case action suit is good but wont give you the results you really wont.

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