A New Year but the same old Chase

January 20, 2010, 10:15 am: I phoned Jacqueline Ham in response to the January 12, 2010 letter and left a voice mail.

January 21, 2010, 9:50 am: I phoned Jacqueline Ham again in response to the January 12, 2010 letter; her voice mail was full and not accepting messages.

January 22, 2010, 11:45 am: I phoned Jacqueline Ham in response to the January 12, 2010 letter and left a voice mail.

January 20, 2010, 11:47 am: I phoned Chase (866) 550-5705 and spoke with Mindy who verified all information and advised the loan was currently “under review”; all paperwork was in place. Mindy offered to transfer me to Imminent Default. I said yes, and was put on hold after hearing “Your call will be answered by next available representative. We are experiencing a high call volume…” after 20 minutes on hold I listened to another “this is an attempt to collect a debt” announcement and  then spoke with John who told me that on 12/15/09 the loan was put in underwriting review status. No final decision had been made and at this point it was taking 30-60 days; I should check back once a week. I told him I could not make the February payment and I needed answers. He said he appreciated my honesty but I just needed to wait for an answer.

January 27, 2010, 11:35 am: I phoned Jacqueline Ham in response to the January 12, 2010 letter and left a voice mail.

January 28, 2010, 8:35 am: I phoned Jacqueline Ham in response to the January 12, 2010 letter and left a voice mail.

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