Hello Chase, I live here!

March 2, 2010, 3:05 pm:  Phoned Chase (866) 550-5705 and spoke with Nicole who advised I’d been declined on 3/2/10 due to “lack of hardship”. Nicole connected me to Imminent Default where I spoke with Gene. I told him I’d been advised I was declined due to either “lack of hardship” or “too much equity” and I wanted a confirmation and explanation. He put me on hold and returned to tell me Chase was “unable to verify this was my primary residence”, hence the denial.  I asked if I would get a letter regarding the denial and the reason – he said yes. I was stunned – Megan had never questioned my residency; all paperwork submitted (including Federal Income Tax returns) clearly indicates this is my home.

I e-mailed Tannette McCray and copied Doris at CCCSDV; there was no response from Ms. McCray. 

March 3, 2010, 7:45 am:  I called Megan and left a voice mail regarding the denial.

How much equity is “too much” for Chase?

February 12, 2010 3:45 pm: Jacqueline Ham phoned me and advised that loan equity guidelines are based on a percentage and that 30% is the limit for equity. At 30% or even 29% equity, Chase would not modify the loan. She had no status update on my loan modification request and at this point, I had no idea how much equity I had in my home.

February 15, 2010, 9:00 am: I had a follow-up appointment with Doris B. at the Consumer Credit Counseling Service of Delaware Valley in the Philadelphia, PA office. (It had been rescheduled due to snow) We called Chase and confirmed all paperwork was in hand and learned that Tannette McCray was handling my loan. We got her e-mail: Tannette.x.McCray@jpmchase.com and asked to speak with her but were denied. Doris updated my file and indicated there was little we could do but wait for an answer from Chase; she asked me to e-mail Tannette and keep her in the loop on my correspondence.

February 16, 2010: I e-mailed Tannette McCray and copied Doris at CCCSDV. I fully expected the e-mail to bounce back as non-deliverable, but it didn’t. Nonetheless, there was no response from Ms. McCray.

February 23, 2010 1:00 pm: Phoned Jacqueline Ham to follow-up on the status of my loan modification request. Her outbound message indicated she was out of the office 2/18-2/25/10; her mailbox was full and not accepting messages.

February 23, 2010 1:01 pm: Phoned Chase (866) 550-5705 and spoke with Carrie. My loan modification application was still in review. It was with the underwriter and waiting for a BPO (Broker’s Price Order) aka an appraisal. As of 2/19/10, Chase wanted to pull a credit report on me and needed my date of birth; allegedly they had sent a letter requesting this information. I verbally provided my date of birth. Carrie indicated that Tannette McCray was a “processor” then qualified that by saying “that’s just the coding in the computer”. Carrie did not understand why they were pulling a credit report and asked if I wished to be transferred to an analyst. I said yes and that ideally I’d like to speak with Tannette. She indicated that I could ask to speak with her and transferred me. Immediately a message came on “We’re sorry, we cannot continue to process your call” and disconnected me.

I then e-mailed Tannette McCray and copied Doris at CCCSDV; there was no response from Ms. McCray.

No letter requesting my date of birth was ever received.

February 23, 2010 1:01 pm: Phoned Chase (866) 550-5705 again and spoke with Tony. I reiterated the conversation I’d just had and he said he would transfer me to an analyst. Immediately the same message came on “We’re sorry, but we cannot continue to process your call” and disconnected me.

February 23, 2010 1:05 pm: Phoned Chase (866) 550-5705 yet again and spoke with a different Tony and filled him in on the disconnects and the message. He said he would effect the transfer…and stay on the line until it actually happened. I then spoke with Dwayne who verified he needed my date of birth which I again provided. Dwayne indicated that Chase was going to conduct an “exterior appraisal” and I asked what that meant; he said he thought it was a “drive-by” but he wasn’t certain.

February 25, 2010 8:30 am: Phoned Jacqueline Ham who was to have returned 2/25/10; her mailbox was full and not accepting messages. This was not good. What happened to Jacqueline?

February 25, 2010 9:45 am: Phoned Chase (866) 550-5705 and spoke with Nzube. My file had been assigned to a “decision maker” on 2/11/10. Please allow 30 – 60 days. I said this was not acceptable and asked to be transferred to Imminent Default. He said okay and transferred me. Immediately the message came on “We’re sorry, we cannot continue to process your call” and disconnected me.

February 25, 2010 9:49 am: Phoned Chase (866) 550-5705 and spoke with Kewanna. I went through the drill and told her I needed to be transferred to Imminent Default. Shandaia picked up and told me she was unable to give a status update as the modification was with “Lee Escalation”. She indicated that “someone” would phone me back in 72 business hours. When pressed, she indicated the callback would come from the person handling my loan; I asked if that was Tannette McCray and she said yes. I said I wanted to be sure I understood correctly that Tannette McCray would call me back within 72 business hours with a status update and she said yes.

I also e-mailed Tannette McCray and copied Doris at CCCSDV; there was no response from Ms. McCray.

No phone call from Tannette McCray was ever received.

February 26, 2010, 2:30 pm: Lisa Walsh from Chase Home Finance called, looking for the February payment. I told Lisa I’d been in constant contact with Chase, as recently as the day before at 10:00 am seeking a loan modification. I shared the content of my conversations including the fact that a credit report was being pulled; BPO requested and I was due a call back in 72 business hours. Lisa concurred these notes were in the file and asked when I could pay. I told her I had promised to make a payment by March 5 but it would be a partial. She said not to bother; a partial payment would just sit in a suspense account and would not be applied until received in full and partial payments might be applied to late fees, etc. Lisa told me to call (800) 848-9380 on or after March 1 and request a Financial Interview. That would calculate all money in and out of the house in order to create a payment plan to bring the debt current. I told her a payment plan was not likely as I could not meet the current mortgage payment. She said in the financial interview to be sure to tell them how much I could have paid in the partial payment. She said given my financial situation and the fact I was already in loan review for a modification, I would be denied for a payment plan and then they would try to put me on a trial or “second” modification program. These are the steps I must go through (interview, denial, etc.) If I can make the new payments for 3 months it might become official. I then asked if this course of events was independent of the modification I had already requested and she said yes.

What does home equity mean to Chase?

January 28, 2010, 3:45 pm: Jacqueline Ham phoned me. We discussed what it meant to be denied a modification for “too much” equity and how I might get a copy of my denial letters. Jacqueline committed to send a letter recapping the 8/25/09 denial based on: property exceeds guidelines/too much equity. Jacqueline said I should call the Chase Home Ownership Center in Media, PA on March 2, 2010 once I was officially 31 days late and try to schedule a March 3, 2010 appointment rather than wait until 3/18/10 as I’d planned.

I asked her what the guidelines were regarding “too much equity”. Was it a dollar amount or a percentage? Because if I had too much equity in 8/09, why would it be any different now? (If I’d pulled my head out of the sand I might have realized property values were dropping by the minute and my equity could have radically diminished in five months). Was there a number one had to be above or below? She said these were good questions; she would ask and get back to me Tuesday 2/2/10 at the latest with answers. I asked what other Chase loan modification programs there were beyond Obama’s Making Homes Affordable and she said there was only one. She also noted I was still in Loan Review and she asked that it be escalated.

February 2, 2010 9:00 am: Phoned Jacqueline Ham to follow up on our January 28, 2010 conversation and get answers on my denial, the equity formula and the status of my modification request. She was not available. I left a detailed voice mail.

February 4, 2010 9:15 am: Phoned Jacqueline Ham to follow up on our January 28, 2010 conversation and get answers on my denial, the equity formula and the status of my modification request. She was not available. I left a detailed voice mail.

February 5, 2010 8:30 am: Phoned Jacqueline Ham to follow up on our January 28, 2010 conversation and get answers on my denial, the equity formula and the status of my modification request. Her mailbox was full and not accepting messages.

February 5, 2010 11:30 am: Phoned Jacqueline Ham to follow up on our January 28, 2010 conversation and get answers on my denial, the equity formula and the status of my modification request. She was not available. I left a detailed voice mail.

February 6, 2010: Received a letter postmarked January 28, 2010. It was the long sought-after August 25, 2009 denial letter from Washington Mutual. Jacqueline Ham had delivered the goods. It was a form letter, customized with my name, address and account number, with a space left open to accommodate a denial reason. The letter read as follows:

Washington Mutual (FL5-8806)

August 25, 2009

Martha Wright

*** * **

Avalon, NJ *****

Statement of Eligibility for Loan Modification

Account ********** (the “Loan”)

Property Address: *** * ** Avalon NJ ***** (the “Property”)

Dear Mortgagor (s)

Washington Mutual is writing in response to your recent request regarding a loan modification on the above-referenced account through the Making Homes Affordable (MHA) program. After researching your account, we have determined that at this time you do not qualify for a modification under the MHA program or any other program we offer for the following reason(s):

Your property equity exceeds our program guidelines.

If your Loan is current, you may be able to qualify for refinance that may provide you with more favorable terms than you have now. If you are interested in finding more out about that option, please contact us at (866) 888-5935.

If your Loan is delinquent, we may be able to offer alternatives to help avoid the negative impact a possible foreclosure may have on your credit rating, the risk of a deficiency judgment being filed against you, and the possible adverse tax effects of a foreclosure on your Property. If you are interested in discussing these possible alternatives, please contact Customer Care immediately at (866) 926-8937.

Our credit decision was based in whole or in part on information obtained in a report from the consumer reporting agency listed below. The reporting agency played no part in our decision and is unable to supply specific reasons why we have denied credit to you. You have a right to receive a free copy of your report from the reporting agency, if you request it no later than sixty (60) days after you receive this notice. In addition, if you find that any information contained in the report you receive is inaccurate or incomplete, you have the right to dispute the matter with the reporting agency by contacting the agency at the number provided below:

Transunion

P.O. Box 2000

Chester, PA 19022-2000

(800) 916-8800

FEDERAL ECOA NOTICE* (*Removed for brevity)

If you have any questions, please contact us at the number provided below. At Washington Mutual, we value you as a customer and want to ensure your continued satisfaction.

Sincerely,

Imminent Default Department

Washington Mutual

(888) 708-3336

For California customers, …* (*Removed for brevity)

Washington Mutual is attempting to collect a debt, and any information obtained will be used for that purpose.

We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.

To the extent your original obligation has been discharged, or is subject to an automatic stay of bankruptcy under Title 11 of the United States Code, this notice is for compliance and/or informational purposes only and does not constitute a demand for payment or an attempt to impose personal liability for such obligation.

LM001

February 9, 2010 10:45 am: Phoned Jacqueline Ham to follow up on our January 28, 2010 conversation and get answers on my denial, the equity ratios and the status of my modification request. She was not available. I left a detailed voice mail.

February 10, 2010 10:30 am: Phoned Jacqueline Ham to follow up on our January 28, 2010 conversation and get answers on my denial, the equity ratios and the status of my modification request. She was not available. I left a detailed voice mail.

February 12, 2010 8:15 am: Phoned Jacqueline Ham to follow up on our January 28, 2010 conversation and get answers on my denial, the equity formula and the status of my modification request. She was not available. I left a detailed voice mail.

February 12, 2010 10:00 am: Phoned Chase (866) 550-5705 and was advised my loan was still in review. I asked to be transferred to Imminent Default and was disconnected.

February 12, 2010: I received a letter dated February 8, 2010 from Chase Home Finance. The subject line: Issue Still Being Reviewed.

The letter:

Dear Martha Wright:

I am writing in response to your correspondence we received on Monday, December 21, 2009, about a loan modification.

At this time, the matter you brought to our attention is still being reviewed. Please be assured that we will make every effort to provide you with the timeliest response possible.

Chase’s goal is to provide the highest level of quality service to each of our customers. We appreciate your business and value our relationship with you.

If you have any questions in the interim, please contact Jackie Ham (866) 605-9253, extension 4663, Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time

Sincerely,

Home Lending Executive Office

Was this in reply to my December 16, 2009 letter to Jamie Dimon, Chairman & CEO JP Morgan Chase, or perhaps my letter of January 15, 2010? I hoped not, because the letter said absolutely nothing.

Chase Home Lending Executive Office

I’m guessing that Jamie Dimon, Chairman & CEO JP Morgan Chase, isn’t opening his own mail. He’s probably not reading it either, because after sending him a letter on December 16, 2009, this is what happened:

January 15, 2010: I received a letter dated January 12, 2010 from Chase Home Finance. Jacqueline Ham, a Home Lending Executive Office Analyst in the Home Lending Executive Office, indicated she was “investigating” the issue. The subject line: Initial Response.

The letter:

Dear Ms. Wright:

I am writing in response to your correspondence we received on Monday, December 21, 2009, about a loan modification.

I am investigating your issue, and will work with you to provide you with a complete and accurate response in a timely manner. Chase appreciates your patience in this matter.

Chase’s goal is to provide the highest level of quality service to each of our customers. If you have any questions in the interim, you can reach me at (866) 605-9253, extension 4663, Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time

We appreciate your business and value our relationship with you.

Sincerely,

Jacqueline Ham

Home Executive Office Analyst

Home Lending Executive Office

As I scramble to scrape together the soon to be delinquent February mortgage payment, I realize patience may be a virtue at Chase, but it’s a one-way street. I’ll be paying a late fee in exchange for Chase’s patience.

January 15, 2010: Letters remained on my mind. I’d heard back from Senator Lautenberg’s office and submitted forms authorizing the Senator to take action on my behalf. Congressman LoBiondo provided brochures on HUD, HOPE NOW and a one-page printout “Foreclosure Fast Facts”. (Was he trying to tell me something?) I wrote them both along with Senator Robert Menendez and The Philadelphia Inquirer’s Alan J. Heavens, updating them on the situation and asking for additional help.

The continuing chase for a Chase loan modification

January 13, 2010, 9:00 am: I called Chase (866) 550-5705 and spoke with Amy who indicated the loan modification application was still in review and Chase was not requesting any additional information at this time. She confirmed it went in on 12/15/09 and that it takes 60 days. I told her I could not make my February payment. She said they could do nothing; they needed to hear back from the loan modification team regarding a decision. I asked again about the copies of the 6/30/09 and 8/25/09 denial letters and was transferred to Imminent Default. I listened to a message that Chase was “experiencing a high volume of calls.” I waited on hold then spoke with Jeannine. She offered to e-mail a request to her supervisor that copies of the letters be sent. I said this was the third request; I needed to speak with a supervisor. She said his name was Jason Coates and he was not in, she would send him a message to call me on my cell phone and confirmed the number. Jason never called.

What to do? I thought I could make my February payment but my spreadsheet cash flow calculations were based on getting another one-month summer rental while I was away on business. What if I had no house to rent? The folks who’d rented from me the last two seasons would have paid a deposit, and that deposit would have in turn paid the mortgage, but how could I in good conscience take their deposit to pay Chase when I might not have a home? This would not do.

I would have to miss the February payment. I was a bad person now, the very sort of bad person I’d marveled at months before, the sort of person who did not pay their mortgage; the sort of person who destroyed their credit rating. The sort of person who lost their home. Boy, I hoped I was not that kind of person. Hope, however, is not action, so I took action. I wrote my Senators and my Congressman, and I wrote to Jamie Dimon, again.

You Have to Give Chase Credit?!

January 5, 2010, 9:00 am: I kept my appointment with the Consumer Credit Counseling Service of Delaware Valley in the Camden, NJ office, even though my credit scores were decent (701 Equifax, 706 TransUnion, 732 Experian) and I’d never missed a loan payment, although I was about to…

I needed an advocate to get someone at Chase to actually talk with me.

My counselor, Doris B., was extremely professional during our two hour meeting. She said they usually help individuals complete and submit their paperwork – the same paperwork I had already submitted three times! She told me about the Chase Home Ownership Center in Media, PA – I  told her I had phoned them on December 15, 2009 and they had refused to  speak to me because my mortgage payment was not yet 31 days past due. Doris assured me she would be able to get through to them, and right then proceeded to call her contact Jason Papa at the Chase Home Ownership Center.  Jason Papa also stated that he could offer no help until the 31 day delinquent mark, and further informed us that I had “too much equity” in my home. When pressed to clarify what exactly that meant, his reply was, “programs change all the time,” and, “you are back in for loan review so I cannot help you or comment on your loan.” Jason told us to call Chase (866) 550-5705.

Next, Doris and I called the Chase loan modification line (866) 550-5705. We first spoke with Barb and confirmed all paperwork had been received and was in good order, and then asked to be transferred to the Imminent Default Department.  After 25 minutes on hold, we were disconnected. We called Imminent Default back on (888) 708-3336, and were again put on hold. After 35 minutes we finally had to disconnect because my two-hour appointment was over!

January 10, 2010: Alan J. Heavens “On the House” column in The Philadelphia Inquirer features my plight.

The home Chase Home Lending wants to take

Why won't Chase save my home and modify my loan? $$$$$

Chasing a Loan Modification

December 17, 2009, 2:00 pm: I called Chase (866) 550-5705 and spoke with Customer Care Professional Tammy. Per Tammy, Chase had received all the information and it looks like file is being reviewed. The status is active and still in process. When they make a decision I will be contacted by mail. It’s normally taking 30- 60 days. I asked if account had been assigned to a negotiator and realized she was clueless. Tammy admitted she could not answer specific questions and would need to transfer me to Imminent Default (888)708-3336. I was transferred and heard the recorded message “We’re sorry, we cannot continue with this call. Please hang up.” I was then disconnected.  

December 17, 2009, 2:04 pm: I called Chase Imminent Default (888) 708-3336 and was transferred to debt collection and heard the recorded message: we are “experiencing a high volume of calls and apologize for the wait”. I stayed on hold for 27 minutes with no messaging of any kind other than assorted clicks; finally I decided to hang up.

December 30, 2009, 10:32 am: I called Chase (866) 550-5705 and spoke with Amy. Per Amy there was nothing to report. The loan modification request went to underwriting on 12/15/09 and no additional information was required at this time. It’s running 45-60 days. I then asked again about getting copies of the 6/30/09 and 8/25/09 denial letters. Amy said she couldn’t even “open” or read the 6/30/09 letter as it was “too old”. She could read the 8/25/09 letter; it said I was turned down because my “property equity exceeds program guidelines”. Amy would also check with a supervisor about how I might get a copy.

Amy transferred me to the Imminent Default department as they were processing the past letters so maybe they could provide a copy of the letter(s). I spoke with Oleg in Imminent Default who advised my Chase loan modification was in underwriting. I told him that was not my question and asked for copies of letters. Oleg tried to send me back to Customer Service but I insisted on speaking to a supervisor. Oleg transferred me to Kevin Strubble, whose mailbox was full and not accepting messages. I hung up.

Chase Home Loan Modification Help

December 15, 2009, 10:25 am: The situation was going downhill and I needed an advocate, fast. If credit counseling was required, so be it. I would make an appointment today. Back to the   makinghomeaffordable.gov to download a pdf of credit counseling services. Consumer Credit and Budget Counseling in Marmora, NJ was on the list and close, but they would only help if I was past due. Not good. I started calling and soon found the agencies were all swamped. The first available appointment I could get anywhere was Tuesday, January 5, 2010 at 9 am, with the Consumer Credit Counseling Service of Delaware Valley in Camden, NJ. I took it.

December 15, 2009, 10:34 am: I called Chase (866) 550-5705, the number for Making Homes Affordable. Spoke with Stewart who advised “all systems are down”; call back in an hour.

December 15, 2009, 11:45 am: I called Chase (866) 550-5705 and spoke with Jillian. I asked for a copy of the denial letter dated 6/30/09. Jillian could not provide this but she offered to read the content to me and said I was ineligible as the “L.T.V. was less than 80%”. As she read the notes to me she freely admitted she did not understand them. Jillian confirmed Chase had received my new application for a home loan modification on 12/11/09 and that it was with the technical team who was looking to see if all of the required information was there. “This can take a few days or up to two weeks”.

I pressed for more information and was transferred to Mary in Imminent Default. Mary said Chase required a one-line statement that I do not pay condo or homeowner association fees and that line 6 on my tax request form needed completion; she could accept a verbal approval on that but I was to fax the “missing” document and be sure to note my loan number on the document. I again requested a copy of my 6/30/09 denial letter; Mary said she could see an 8/25/09 letter but no 6/30/09 letter – she would send an e-mail to request a copy be re-sent to me. Mary indicated that loan modification reviews were taking 30-60 days and I should follow up every 7-10 business days. We ended the call.  I then faxed (866) 282-5682 a one-page document indicating I did not pay condo or homeowners association fees on my home.    

December 16, 2009, 11:54 am: I called Chase (866) 550-5705 and spoke with Tony who confirmed Chase had all the necessary documents including the verbal tax form release and the fax about no condo fees. Tony then transferred me to Imminent Default. I spoke with Sandra and again requested a copy of the 6/30/09 or 8/25/09 denial letter. I asked Sandra to read the letters to me and she said I was ineligible due to L.T.V., my “loan to value was too much” and I had “too much” cash reserves (more than three months). Sandra said she’d send the letter again; it should take 7-10 days.

December 16, 2009: Since letters were on my mind, I wrote some. I wrote to Jamie Dimon, Chairman & CEO, JP Morgan Chase, Senator Frank Lautenberg, Senator Robert Menendez, Congressman Frank LoBiondo, Alan J. Heavens, real estate columnist at The Philadelphia Inquirer, and I wrote one to Wall Street Journal reporter Ruth Simon.

Learning Curve

Throughout August, September, October and November I went to large banks and small banks, banks I’d done business with in the past (Wachovia, Citizen’s & Sturdy Savings Bank) as well as banks I’d only driven by (1st Bank of Sea Isle City & 1st Colonial National Bank), meeting with residential loan officers to explore any and every possible way to refinance. Could my parents co-sign? Could a friend? Could I do something with home equity against a house I owned? Maybe a reverse mortgage? I also met with mortgage brokers who promised the moon, only to be shot down or not even called back.

I went to my investment advisor to look at raiding my retirement savings and he directed me to his mortgage guy. This guy helped him out when he was going through a divorce and his wife had destroyed his credit – he was a miracle worker. The guy was sharp and professional but there were no miracles for me. His response:  “Yes, you have equity, yes you have assets, but the banks want to see income, it’s all about income and cash flow. You need to cut your losses and move on; there will be other houses.” 

A friend in Florida told me I had to talk to her mortgage guy, he was the best. He took all my information on November 13, 2009 and called back four days later. He said there was absolutely no one who would touch a loan of this size without a comparable salary; did I have any wealthy relatives or stand to inherit any money soon? His advice: “Stop paying your mortgage, now. Write your senator; write your congressmen, there’s going to be a revolution. Mail in your house keys and walk away.” I patiently explained to him that perhaps he wasn’t hearing me correctly. I was not underwater in the loan. I had equity, enough equity that I’d been denied a loan modification, I had assets; my credit rating was decent (701 Equifax, 706 TransUnion, 732 Experian) and I’d never missed a loan payment or even been late. I could drain my retirement savings and hang on, ride this thing out until things turned around and I got a good job again. His reply: “As long as you pay, they won’t play. Stop paying now. So what if there’s a tax lien. That will get their attention. They only address the squeaky wheel. You are not a problem so they won’t work with you, they won’t talk to you, and they’ll just string you along because you are a performing loan. They will bleed you dry and take every penny you have. They just want their money. Stop making payments now.”

But I couldn’t stop paying the mortgage. I had an obligation. Only bad people didn’t pay. Plus I’d ruin my credit rating and never be able to get a loan again. It should have occurred to me that despite my good credit rating, I couldn’t get a loan now, and besides, what did I need a loan for other than a mortgage? I didn’t finance new cars, boats or anything else. I didn’t buy anything new, and I wasn’t about to start. Credit cards weren’t important – I didn’t carry a balance with American Express and used it only for work; the only other card I had was my debit card. 

I met with more loan officers, mortgage brokers, neighbors and friends of friends. I asked anyone I knew to hook me up with a senior loan officer, bank CEO or board member, any introduction where I could meet face to face and work out a way to re-finance. I talked to a lot of people but I didn’t get a loan.

In all that time, from July to November, no letter from Chase/WaMu regarding a loan modification application, review or denial ever arrived. The only thing that arrived with resolute punctuality was the monthly mortgage statement and payment coupon.

Looking for a Loan…and a Job

I rented the house again, took in paying guests when I could, kicked into high gear on freelance work, scrambled to do more yard sales and flea markets and tried to create new employment opportunities when there were none to be had. There were some promising senior-level job leads and even a few phone interviews but each ended prematurely. “The position has been put on hold.” “They’ve decided to go with an incumbent.” “A board member is going to take on the role.” “They met someone outside the recruiting process and fell in love with them.” I could see that executive recruiters weren’t making much money either. A friend ran a spreadsheet calculating my savings and my income to the penny and I saw very clearly that February 2010 would be the last Chase loan mortgage payment I could make in full – my savings would be depleted. I had to figure out how to make this all work.