March 2, 2010, 3:05 pm: Phoned Chase (866) 550-5705 and spoke with Nicole who advised I’d been declined on 3/2/10 due to “lack of hardship”. Nicole connected me to Imminent Default where I spoke with Gene. I told him I’d been advised I was declined due to either “lack of hardship” or “too much equity” and I wanted a confirmation and explanation. He put me on hold and returned to tell me Chase was “unable to verify this was my primary residence”, hence the denial. I asked if I would get a letter regarding the denial and the reason – he said yes. I was stunned – Megan had never questioned my residency; all paperwork submitted (including Federal Income Tax returns) clearly indicates this is my home.
I e-mailed Tannette McCray and copied Doris at CCCSDV; there was no response from Ms. McCray.
March 3, 2010, 7:45 am: I called Megan and left a voice mail regarding the denial.
Filed under: Chase, Home Loan Modification, JP Morgan Chase, Washington Mutual | Tagged: Chase Home Lending, imminent default, jp morgan chase loan modifications, loan modification, Loan modification denial |