March 1, 2010, 3:45 pm: On calling the Chase Executive Lending Office I was advised my loan had been reassigned from Jacqueline Ham to Megan Valdivia (Megan.l.Valdivia@chase.com). Per Megan, she (Megan) had all the information required; it appeared I would be denied again as my equity was “too high”. Megan indicated that a Broker’s Price Order (BPO) had been received that day and much depended on what it said.
March 2, 2010, 2:45 pm: I called Megan to follow-up on the BPO; she had no new information.
March 2, 2010, 2:46 pm: I called (800) 848-9380 as Lisa Walsh had suggested scheduling a Financial Interview. I spoke with Rodriguez who had no idea what I talking about; he wanted transfer me but had to check the number. After he verified he had the correct number to transfer me I was put on hold and then the message came on “We’re sorry, but we cannot continue to process your call” and disconnected me.