March 26, 2010, 4:00 pm: I called the Chase Executive Lending Office and asked to speak with someone in Megan’s absence. Makisha handled the 30-minute phone call, verifying Megan was out until 4/5/10 as she tried to get an answer on scheduling the interior appraisal. She said “they” had forwarded the request to the Appraisal Dept. I asked if a Chase employee would conduct the appraisal; she said no, an independent appraiser would contact me and I would negotiate price. I was stunned and asked, if I was going to pay for it, why couldn’t I just pick my own appraiser and get things moving? Makisha said they had to be “legitimate” and Chase had a list of approved companies. I asked for the list so I could start negotiating price and expedite getting an appraiser out – she said it “wasn’t done that way”. Makisha expressed surprise that Megan hadn’t covered any of this and also that I hadn’t been re-assigned to someone during Megan’s absence. She went on to say I would have to wait for the appraisal to be scheduled; it would take 7-10 days. I asked when the count of 7-10 days started and Makisha said she had already given me “way more information than she was supposed to”. I backed off as she had been helpful and thanked her for her efforts. Makisha said she would note our conversation in the file.
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