Chasing Answers about My Chase Loan Modification

March 22, 2010, 8:30 am: I called Megan to confirm receipt of all information and to schedule the interior appraisal. She was not in so I left a voice mail. 

March 23, 2010, 7:45 am: I called Megan again; she was not in so I left a voice mail.

March 23, 2010, 12:40 pm: Megan called back and confirmed receipt of checking account statements and confirmed that no additional paperwork was required. I asked about scheduling the interior appraisal and she said it depended on the review of the bank statements. I protested as the bank statements were no different from those submitted in Dec 09. She said they still had to be “reviewed”. I asked her to confirm that indeed my loan modification file HAD been reopened and she said it had. 

I noted that when Jacqueline Ham left for vacation, she never came back – might that happen with Megan? Megan said she wouldn’t be surprised; “they are reassigning a lot of cases” and she did not know what state(s) she might end up with. She reiterated the bank statement review takes precedent over the scheduling of the interior appraisal. I asked who I should speak to while Megan was out of the office; Megan instead put a note in the file to contact me directly for scheduling or if any additional information was required; she said she’d be back on 4/5/10. 

I told Megan while I appreciated her help, she was a conduit, not a decision-maker; I went on to say I would drive anywhere to meet face-to-face with an empowered decision-maker. Megan said I would not be allowed to meet with “those people” and I was at the highest possible level with her.

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