Chase, we need to talk!

April 5, 2010, 1:10 pm: I received via regular and Certified Mail identical letters from Chase Home Finance, both dated 3/31/10. The contents were a dunning notice along with a marketing solicitation. The letter(s) said:

Your house is your home. We want to keep it that way. We need to talk — call 1-800-848-9380 today.

The letter went on to say I “may be eligible for a loan modification programand “we may be able to change the term of your loan, the interest rate and maybe even the principal due date”. If I called right away, a “Loan Specialist will work with me to determine the option that best fits my need.” I called immediately and was routed to an auto announcement reiterating receipt of my recent payment; the delinquent debt amount and that I was two payments past due. I worked through the menu to get to a live person and spoke with Angeer.

I read her the letter – I was eager to speak with a “Loan Specialist”. When I told Angeer I’d already applied for a loan modification she asked “when?” – I said originally 2/24/09 and then again on 12/11/09. Angeer put me on hold then returned to say that after reviewing the notes, my file is in review and was sent to the underwriter on 3/1/10 (over 30 days ago). She told me to “disregard the letter” and asked when I could pay in the next two weeks. I told her that just as I’d advised Laura on 4/1/10, I could next make a full payment on 6/5/10. Angeer agreed this was already noted in the file. With that, we ended the call.

Hey Chase, how does one actually speak with a “loan specialist”? I’ve been trying to do so for over thirteen months!

Advertisements

One Response

  1. My experience has been the same. I started my loan modification 3/2/09 and still don’t have it. I’ve gotten the same letter numerous times and after several calls to them and getting tranferred and referred to other department with no results I now trash them. I’ve had to send several applications and required documents because as my app gets moved from one department to another the paperwork doesn’t get transferred. I recently received an offer with a lower payment but maintaining the original loan which is a 5yr ARM and I’m in the 4th year and my house is upside down. Their offer will not help me.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: