Time Marches On

Phoned WaMu on March 6, 2009 at 9:00 am and spoke with Juan C. Per Juan, “WaMu is hiring and training people. They are getting about 150 requests a day. As of today’s date it has not yet been assigned.”  Juan estimated it would be reviewed by Friday 3/13/09 and suggested I call back then.

Phoned WaMu on March 13, 2009 at 9:20 am and spoke with Margie. Per Margie, it’s “going to be a 97-day turnaround from when the negotiator gets it” and it “should have been assigned.” Margie confirmed that nothing appeared to be missing and could not understand why it hadn’t been assigned; she then gave me a priority number to fax in my 34-page packet, even though it had been received already. When I asked her what a reasonable time frame was to follow-up, she said they would contact me within 48 hours and reconfirmed my cell phone number.

Faxed WaMu on March 13, 2009 the 34-page packet.

48 hours elapsed with no calls from WaMu.

Phoned WaMu on March 13, 2009 at 8:50 am and spoke with Kathy. The paperwork had been received on March 16, 2009 and forwarded to an “opener”. It goes to an opener first and is then assigned to a negotiator; that can take up to seven days (3/26/09). I pressed Kathy on what happened to my original submission, the one I mailed in, because we were losing time and each day counted; she said she would open up a Work Order for the original submission and indicated that once the Work Order was opened, they would contact me within 48 hours. Kathy said the whole process should take 30 to 60 days and that they were averaging 66 days.

48 hours elapsed with no calls from WaMu.

Phoned WaMu March 20, 2009 at 10:00 am and spoke with Kristen. Per Kristen, “on March 16, 2009, the packet was forwarded to C. H.” (an opener) for research and to be assigned. “Escalation is looking into what happened to the 2/24/09 submission.” I will either get a phone call or a letter in the mail regarding more info needed or that they are working on it. Kristen suggested calling in 3/31/09 to follow-up.

March ended with no calls from WaMu.

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