Learning Curve

Throughout August, September, October and November I went to large banks and small banks, banks I’d done business with in the past (Wachovia, Citizen’s & Sturdy Savings Bank) as well as banks I’d only driven by (1st Bank of Sea Isle City & 1st Colonial National Bank), meeting with residential loan officers to explore any and every possible way to refinance. Could my parents co-sign? Could a friend? Could I do something with home equity against a house I owned? Maybe a reverse mortgage? I also met with mortgage brokers who promised the moon, only to be shot down or not even called back.

I went to my investment advisor to look at raiding my retirement savings and he directed me to his mortgage guy. This guy helped him out when he was going through a divorce and his wife had destroyed his credit – he was a miracle worker. The guy was sharp and professional but there were no miracles for me. His response:  “Yes, you have equity, yes you have assets, but the banks want to see income, it’s all about income and cash flow. You need to cut your losses and move on; there will be other houses.” 

A friend in Florida told me I had to talk to her mortgage guy, he was the best. He took all my information on November 13, 2009 and called back four days later. He said there was absolutely no one who would touch a loan of this size without a comparable salary; did I have any wealthy relatives or stand to inherit any money soon? His advice: “Stop paying your mortgage, now. Write your senator; write your congressmen, there’s going to be a revolution. Mail in your house keys and walk away.” I patiently explained to him that perhaps he wasn’t hearing me correctly. I was not underwater in the loan. I had equity, enough equity that I’d been denied a loan modification, I had assets; my credit rating was decent (701 Equifax, 706 TransUnion, 732 Experian) and I’d never missed a loan payment or even been late. I could drain my retirement savings and hang on, ride this thing out until things turned around and I got a good job again. His reply: “As long as you pay, they won’t play. Stop paying now. So what if there’s a tax lien. That will get their attention. They only address the squeaky wheel. You are not a problem so they won’t work with you, they won’t talk to you, and they’ll just string you along because you are a performing loan. They will bleed you dry and take every penny you have. They just want their money. Stop making payments now.”

But I couldn’t stop paying the mortgage. I had an obligation. Only bad people didn’t pay. Plus I’d ruin my credit rating and never be able to get a loan again. It should have occurred to me that despite my good credit rating, I couldn’t get a loan now, and besides, what did I need a loan for other than a mortgage? I didn’t finance new cars, boats or anything else. I didn’t buy anything new, and I wasn’t about to start. Credit cards weren’t important – I didn’t carry a balance with American Express and used it only for work; the only other card I had was my debit card. 

I met with more loan officers, mortgage brokers, neighbors and friends of friends. I asked anyone I knew to hook me up with a senior loan officer, bank CEO or board member, any introduction where I could meet face to face and work out a way to re-finance. I talked to a lot of people but I didn’t get a loan.

In all that time, from July to November, no letter from Chase/WaMu regarding a loan modification application, review or denial ever arrived. The only thing that arrived with resolute punctuality was the monthly mortgage statement and payment coupon.

Looking for a Loan…and a Job

I rented the house again, took in paying guests when I could, kicked into high gear on freelance work, scrambled to do more yard sales and flea markets and tried to create new employment opportunities when there were none to be had. There were some promising senior-level job leads and even a few phone interviews but each ended prematurely. “The position has been put on hold.” “They’ve decided to go with an incumbent.” “A board member is going to take on the role.” “They met someone outside the recruiting process and fell in love with them.” I could see that executive recruiters weren’t making much money either. A friend ran a spreadsheet calculating my savings and my income to the penny and I saw very clearly that February 2010 would be the last Chase loan mortgage payment I could make in full – my savings would be depleted. I had to figure out how to make this all work.

Chasing WaMu

WaMu becomes Chase!

Phoned Chase/WaMu June 5, 2009 at 9:55 am and spoke with Hank who had fond memories of vacationing on the seven-mile island of Avalon, NJ. Hank confirmed my re-submission fax was received on 6/3/09 and that the loan modification clock starts anew. Hank advised there was nothing for me to do but “be patient and pay my mortgage”. The government had changed all the programs in March and the programs change daily; his department had only been established on May 1, 2009. Hank assured me they are working on it and said it was okay to call back and check in every week.

Phoned Chase/WaMu on June 12, 2009 at 9:35 am and endured a recorded collection message informing me this was an attempt to collect a debt. Note: I had never been late nor had I missed a payment. After the message played I was put on hold for ten minutes when Kim B. picked up. Kim’s sole purpose appeared to be to transfer me and introduce me to someone who could answer my questions. I then spoke with Adam who noted I’d called before. Adam confirmed receipt of my 6/3/09 fax and advised that all paperwork was in hand, WaMu had a “complete” package. Adam said I should have an “update” by end of month; it’s taking 20-25 days for an “update”. I pressed him on what an update meant and he said deny, modify, etc.

Phoned Chase/WaMu on June 23, 2009 at 10:30 am and spoke with Brad who advised that as of 6/15/09 the loan was in the Imminent Default department and I should be calling a different number. Per Brad the loan had been assigned to Brad U. – I could see this conversation was going nowhere and asked to speak to someone in Imminent Default. I was transferred to Troy who told me the files had been “sent to Guardian to microfiche” and that should take a week. They are taking pictures of documents and basically my loan is still in the review process. There was nothing he could tell me and nothing I could do. Brad was in Loss Mitigation, now I was talking to Imminent Default and they do not share names. Troy terminated the call by hanging up on me.