Need Chase loan modification answers? Chase Home Ownership Centers don’t have them…

April 20, 2010, 10:02 am: I called the Chase Home Ownership Center in Media, PA (610) 892-6620 and spoke with Mary Beth to see if I could come in and what exactly it was they did there. She suggested phoning the Chase Customer Service number from the Borrowers’ Assistance form (866) 550-5705; when I told her they had no answers she suggested calling Chase Imminent Default (888) 708-3336 and then Chase Loss Mitigation at (800) 446-8939. I told Mary Beth I’d tried all those places but could not get answers.

I asked again about what exactly the Chase Home Ownership Center did; Mary Beth hedged and said she’d need to check with a Loan Advisor. She took my loan number and phone number and said to expect a call back later in the day. I said I’d be in the area the next day and I’d really like to make an appointment to come in, or even just drop in, but could I please understand the function of the Chase Home Ownership Centers? Mary Beth said they were “home ownership advisors” or “modification advisors”. As we chatted it became obvious she could not help me, although she wanted to be helpful. She said everyone was in a meeting learning new systems, but someone would call me back.


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